FAQs

General

What is a car subscription?

A car subscription is an affordable alternative to car ownership, coupled with the flexibility of a car rental. That means all on-road costs, such as registration, insurance, servicing, and maintenance, are taken care of. All you need to cover is fuel and tolls. You receive all the benefits of ownership for one recurring subscription payment.

How is it different to renting or leasing?

Unlike renting or leasing, a car subscription requires no lock-in contracts. You just subscribe to the car of your choice and drive it for as long as you need. You can easily swap or return as your circumstances change.

How is it different to car sharing?

While you are subscribed to it, the car is exclusively yours. You are not sharing with other drivers.

How Is Plani different from other car subscription websites?

With Plani, you can quickly and easily search all car subscription providers in one go to find the plan that best suits your needs. Plani accommodates the growing demand for a marketplace that offers fully digital, low-commitment, and affordable options that can be accessed entirely on your phone.

Are the cars new or used?

Depending on your budget and the chosen subscription plan, you can access both brand-new and second-hand cars. There is a variety of plans available to suit your needs, and with Plani, you can easily compare each of them.

What kinds of cars are available?

Browse Plani’s Our Cars section to see all our current car options.

What if I want to try an electric car?

Go for it! A car subscription offers a unique opportunity to experience an electric car without any long-term commitments. If you’re curious whether an electric car is right for your lifestyle, you can simply browse Plani’s range of quality electric car subscriptions and pick one to try with no lock-in contracts.

Is there a minimum or maximum subscription period?

That depends on the subscription plan you choose. Most plans require a minimum subscription period of 30 days; from then, you are welcome to continue subscribing, return the car or switch to another car or plan. An early swap or return fee may apply if you choose to swap or return your car before the stated minimum subscription period.

Eligibility

How do I know if I’m eligible for a car subscription?

Unlike leasing or financing, a car subscription is easily accessible and affordable for most consumers. There are no long-term contracts or commitments, so you are eligible if you can afford your weekly or monthly subscription rates.

What if I have a problematic credit history?

A car subscription is a great option for people with challenging credit history. As explained above, the eligibility criteria for a subscription are far more accessible than leasing or financing, and you only pay for the time you need the car. You can return the car any time after the minimum subscription term, meaning there are no ongoing maintenance costs.

Do I need to hold Australian citizenship?

No. A car subscription is a great option for non-citizens or travellers! All you need is an eligible driver’s licence.

What credit checks are done for Plani subscriptions?

Plani’s trusted third-party suppliers perform standard identity and credit checks when you apply for a subscription. They verify your identity, review your credit history, and check income to responsibly assess your financial standing. Plani does not handle your personal information directly and the credit report check will appear on your credit history. Contact us with any questions about the credit check process or the application overall.

Costs

Exactly what costs are covered in my subscription payment?

Subscription plans include the cost of registration, insurance, servicing, maintenance, and roadside assistance. You will need to cover fuel, tolls, and any kilometres travelled above your plan’s limit.

What about ongoing membership fees?

While you aren’t subscribed to a car, there’s nothing to pay. Simply pay your regular plan payments while you are subscribed.

Which subscription plan is right for me?

Great question. Everyone’s lifestyle is different, and our circumstances change often. Your car needs can be drastically different from one month to the next. Say you’re moving house and need something bigger for a few weeks, or you’re travelling overseas and don’t need a car or the hassle of car payments for a while.

Plani allows you to search all car subscription providers quickly and efficiently in one go to find a plan that best suits your needs.

How do I pay?

You can pay through credit or debit card. Credit or debit card transaction fees apply.

How often do I pay?

When you subscribe, you have the flexibility to choose between weekly, fortnightly, or monthly payment cycles. All payments are made in advance through your chosen payment method.

What if I miss or am late on a payment?

Make sure you have the funds to honour your subscription payments. Late fees will apply if you do miss a payment.

Is there a kilometre limit?

Each plan will have its kilometre limit. Excess kilometres driven over that limit will be charged at an additional rate each billing cycle.

What if I get a fine or parking ticket while using the car?

Any fines or parking tickets issued during your subscription period are your responsibility. You will be notified if a penalty has been issued.

Is the Insurance Policy comprehensive?

Yes, the Insurance Policy is fully comprehensive. In an accident, a damage cover excess will be payable. The amount will depend on the car and plan you choose.

Security Deposit

How much is the security deposit?

It ranges from $500 to $10,000 and depends on an approval during booking.

What does the approval process check?

  • Your credit score (financial stability).
  • Identity verification.
  • Fraud screening (minimizing risk).
  • Additional documents (in some cases).

Can I lower the deposit?

Yes, you can pay a $25 weekly Assessment Premium to reduce the upfront deposit.

What does the deposit cover?

Repairs needed to return the car to its original condition. Unpaid tolls or other outstanding charges at the end of your subscription.

Can the deposit cover missed payments?

No, the deposit cannot be used towards missed subscription payments.

Usage

Where do I pick up my car?

Once you subscribe, your provider will contact you to make arrangements to collect your car.

Can I add other drivers, like family members, to my subscription?

Sure! You can add nominated drivers to your subscription for an additional fee if they have an eligible driver’s licence. It’s important to note that the insurance policy will cover only nominated drivers, so it’s essential to register them when you subscribe.

What happens when my car needs to be serviced?

All routine servicing and maintenance costs are covered in your subscription payments. If your car requires a service, contact your service provider to organise one at an authorised service centre.

What if I want to swap the car I’m using for something else?

Of course, that’s one of the many benefits of a car subscription. Once your subscription period is up, you can choose to continue or change and subscribe to a different car.

Can I drive my car interstate?

Yes, you can drive your car interstate. There are typically no restrictions on driving the subscribed car across state borders. However, it’s always a good idea to inform your car subscription provider about your plans to ensure any necessary arrangements or permissions are in place.

Cancellation

Can I cancel my subscription?

Yes, you can. Once your minimum subscription period has passed, you can cancel anytime.

What if I return the car before the minimum subscription time?

A fee may apply if you choose to cancel your subscription before the minimum subscription period is over.

How do I return the car?

Your subscription provider will facilitate returns.